Frequently Asked Questions

mmr99 FAQ — Answers to everything you want to know

All frequently asked questions — from deposits and withdrawals to live casino, account verification, and responsible gaming — are organised by section.

mmr99 gets many questions from first-time players all the way through to experienced VIP members. This FAQ page covers more than 18 questions across sections on live casino games, KYC verification, responsible gaming tools, and deposit methods. If you cannot find the answer you are looking for, contact our 24-hour Live Chat — we are always ready to help.

Baccarat & Table Games

mmr99 Baccarat tables offer a range of betting limits, from thousands to hundreds of thousands of Ks. There are Standard Baccarat tables with lower limits for new players, as well as VIP Baccarat tables with higher limits for VIP players. Choose the table that fits your budget and play fairly.

Dragon Tiger is one of the simplest games in live casino, making it a great choice for beginners. The dealer deals one card each to Dragon and Tiger, and whichever side has the higher card wins. You simply bet on which side you think will win. You can also bet on a Tie. At mmr99, Dragon Tiger is available on both mobile and desktop.

mmr99's live casino plays well on any smartphone or tablet through a browser. A good 4G mobile data or Wi-Fi connection is required for smooth video streaming. If your connection is weak, you can lower the video quality to Medium and continue playing. No app installation is needed — just access directly through your browser.

Roulette has two types of bets: Inside Bets (single number, split) and Outside Bets (red/black, even/odd, high/low). Inside Bets offer higher payouts but lower odds of winning. Outside Bets pay less but have better odds. At mmr99 Live Roulette, you can play whichever way you prefer.

Account Verification (KYC)

NRC or passport copies submitted for KYC are stored by mmr99 on secure servers using SSL encryption. Under the privacy policy, they will not be shared with any third party without the player's consent. Only account verification staff have access to view them.

KYC verification is normally a one-time process. It is typically triggered on your first withdrawal or when transaction amounts become large. Once it is successfully completed, regular withdrawals can proceed smoothly. Being prepared in advance makes things easier.

Yes, that is possible. mmr99 KYC accepts either a Myanmar NRC (National Registration Card) or a Passport. Having just one of the two is enough. Take a clear photo where everything is visible — if it cannot be read, we will ask you to resubmit.

The payment account name must match the name registered on your mmr99 account. If they do not match, the withdrawal may be put on hold and an additional KYC check may be requested. When opening your account, always use the exact name shown on your official ID.

Self-Exclusion

Chasing losses, borrowing money to play, or playing longer than you planned — these are signs to take seriously. If someone close to you raises concerns about your gambling, listen to them. Read mmr99's Responsible Gaming page.

Yes, you can. Contact mmr99 Live Chat to request a daily or weekly Deposit Limit. If you want to change the limit after it is set, the change does not take effect immediately — it goes through a waiting period before it applies. This is there to protect you.

No. mmr99 is intended for players aged 21 and above only. KYC verification is in place to prevent underage play. If an account belonging to someone under 21 is found, it will be closed and any remaining bonus funds may be forfeited.

mmr99's Responsible Gaming page has information on how to request self-exclusion, links to external support organisations, and guidance on how to manage your play. You can also reach us via Live Chat 24 hours a day for support.

Cooling-off is a short break from gambling, such as 7 days or 1 month. Self-exclusion is a longer period, such as 6 months or 1 year. If you are having minor issues, choose Cooling-off. If the problem is more serious, choose Self-exclusion. You can request either one immediately through Live Chat.

Deposits — Frequently Asked Questions

If your Balance has not been updated more than 15 minutes after your deposit, please contact mmr99 Live Chat. Send us a transaction screenshot and transaction ID from the payment app you used — we will check and resolve it as quickly as possible. Without a screenshot, the verification process may take longer.

mmr99 does not charge any deposit fees. However, KBZPay, Wave Money, AYA Pay, or CB Pay may apply their own fees — these are set by the payment provider and are not related to mmr99. We recommend checking your payment app's fee schedule before making a deposit.

First, log in to mmr99. Go to the Deposit section and select Wave Money. Transfer funds from your Wave Money app to the Wave Money number shown — minimum 20,000 Ks. After the transfer, enter the transaction reference number and click Submit. If the connection is stable, your balance will update within a few minutes.

The minimum deposit amount is 20,000 Ks for all payment methods. This applies to KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer equally. The minimum withdrawal amount is 30,000 Ks.

Log in to mmr99 here, then go to the Deposit section and select KBZPay. Transfer directly to the KBZPay number shown using the KBZPay app — tap the top-up option, enter the number manually, and transfer 20,000 Ks or more. After the transfer, fill in the transaction reference carefully — do not enter the wrong one. Your balance will normally update within a few minutes.

We're here to help

If you've already searched but still can't find what you need, contact mmr99 via 24-hour Live Chat or Email. Our team is always on hand to assist you in Burmese.

Live Chat

24-hour Burmese-language support — contact us any time, day or night

Email

Email us at [email protected] — use email for detailed enquiries

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